Dr. Hemchand Kuragayala
IT Infrastructure Management & Solutions Specialist
Expert in cloud services, cybersecurity, enterprise networking, and IT strategy with over 20+ years of leadership experience.
Currently serving as Associate Director – Govt. & Public Sector Advisory, driving digital transformation and secure enterprise infrastructure.
Key Highlights
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Years Experience
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Projects Delivered
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Awards Won
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Client Satisfaction
Skills
- IT Strategy
- Cloud Computing
- ERP Administration
- Database Optimization
- Cybersecurity Implementation
- Vendor Management
- Server Maintenance
- Network Troubleshooting
- System Virtualization
- Project Execution
- Data Integrity
- Process Automation
- CISO
- Spearheaded IT business development initiatives
Technical Skills
Intune, MCP, Azure-AZ-90
CCNA (IIHT Trained)
SQL2k/2k5/2k8, Oracle
WINDOWS-98/XP/Vista/8/2k/2k3/2k8, UNIX, LINUX, MS-DOS
Packages: MS-Office 97/2k/2k3/2k7/2k10
Packages: MS-Office 97/2k/2k3/2k7/2k10
Focus5, Focus6, Focus6rt, Focus I, Focus8, Focus9, Oracle JD Edwards, Microsoft Navision, SAP (Tech), ABAP-4
HTML, WordPress, Dynamic Pages in HTML
McAfee administration, Sophos, Norton
Netcool, NETACT, ActixOne, Atoll, Citrix, Remedy, AIMOS, HP-OM, HP Site Scope, Net scout, Cisco Wem, eHealth, BOSS Portal, NGR, CACTI, MRTG
Remedy, Zendesk, Manage Engine Service Desk, Netkt & ITSM
Effort plus (Spoors), Focus
- ServiceNow — IT service management, workflows, SLA monitoring
- BMC Helix (Remedy) — ITSM processes, audit-ready reports
- SolarWinds — Network & infra monitoring, compliance reporting
- Splunk — Machine data analytics for audits & risk
- Manage Engine Service Desk / OpManager — Governance & asset audits
- Nessus / Qualys — Vulnerability assessment, audit reporting
- Power BI / Tableau — Custom dashboards, SLA metrics
- Archer GRC — Governance frameworks, risk registers
- ISO/IEC 27001 Tools (ISMS.online) — Security audits & controls
- Nagios / Zabbix — Infrastructure health & audit logs
- SIEM (QRadar, ArcSight, Splunk) — Event audits, incident investigations
IT Governance, Audit & Reporting
- ServiceNow : IT service management, workflows, audit trails, SLA monitoring, compliance reporting.
- BMC Helix (Remedy) : ITSM processes, change management governance, audit-ready reports.
- SolarWinds : Network & infrastructure monitoring with audit logs and compliance reporting.
- Splunk : Collecting, analyzing, reporting on machine data for audits and risk governance.
- Manage Engine Service Desk Plus / OpManager : Helpdesk governance, SLA compliance, IT asset audits.
- Nessus / Qualys : Vulnerability assessment and security audit reporting.
- Power BI / Tableau : Customized IT audit dashboards, SLA metrics, governance reports.
- Archer GRC : Governance frameworks, risk registers, audit reporting.
- ISO/IEC 27001:2022 – Lead Auditor : Security policy, risk management, threat intelligence, cloud security, compliance, incident management, data protection.
- ISO/IEC 20000-3:2019 (ITSM) : ITSM consultancy, implementation, documentation, audits, leadership, integration with business objectives.
Education
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Bachelor of Engineering (Electrical & Electronics) University of Madras, 2001
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Master of Business Administration (IT) – Systems Sikkim Manipal University, 2006
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Honored Doctor of Philosophy, IT Infrastructure & Management Hessen International University, 2024
Technical Certifications
- Microsoft Implementing Managing, and Maintaining IP Addressing, Name Resolution, Routing and Remote Access Network Infrastructure, Microsoft Windows Server 2003.
- Cisco Cisco Certified Network Associate – IIHT Pvt. Ltd. (Indian Institute of Hardware Technology)
- ITIL® Foundation Certificate in IT Service Management: Service Lifecycle, Key Principles, Processes, Roles, and Architecture
- CCSA Centra (FOCUS) ERP Certified
- PMP Project Management Professional – Udemy Academy
- Oracle SQL Certified Professional – Udemy Academy
- Microsoft Azure Solutions Developer Expert Certification
- Microsoft Cloud concepts, Core Azure Services, Security, Governance, Compliance, Cost Management, SLAs
- ISO ISO/IEC 27001:2022 (ISMS) – IT Infra & Solutions Implementer
- BMP Business Management Professional – American Merit Council
- ITO Information Technology Officer – American Merit Council
- NDE Network Defence Essentials – EC-Council
- ISO ISO/IEC 20000-3:2019 (ITSM)
Awards & Recognitions
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BHARAT BHUSHAN NATIONAL AWARD For Social Service
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RISING STAR TECH EXPERT AWARD As IT Tech Expert
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RABINDRA RATNA PURASKAR AWARD For Social Service
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NATIONAL HUMANITY & PEACE AWARD For Social Service
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WAC (World Amazing Champion) SOCIAL HERO AWARD For Social Service
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Dr. APJ ABDUL KALAM AWARD For Social Service